Service Desk Consultant/IT Help Desk (Retail)

Service Consultant/IT Service Desk  – Cape Town

Job Description

Our client in the retail industry is looking for a Service Desk Consultant to join their team.  You will provide 1st line technical support, provide support telephonically and via email to users, ensure calls are resolved within SLA, prioritise and manage Incidents / Requests and Problems, provide trend and pertinent feedback to line manager on common problems, Quality of service by keeping Incidents and Request updated daily on system

• 1 year experience in retail stores support is essential
• Knowledge of retail operations
• Minimum of Matric qualification (Grade 12 qualification)
• An IT qualification / certification or diploma would be an advantage
• Computer literacy is essential
• Accuracy and attention to detail
• Excellent verbal communications and people skills
• Must have reliable transport
• Must be able to work shifts (incl. weekends and public holidays)

Interested and have the relevant experience then apply today or email your CV to recruitment@corporateplacements.co.za

Please note only shortlisted applicants will be contacted. Should you not receive communication from us within two weeks of submission, then unfortunately your application has been unsuccessful.  We will store your details on our database for any other suitable positions. Should you not wish us to keep your details for future opportunities please advise us in writing and your application will be deleted from our records