Dialler Manager (Call Centre - Retail)

Dialler Manager (Call Centre – Retail) – Cape Town

Job Description

Our client in the retail industry is seeking a Dialler Manager who has solid experience operating dialler systems to join our dynamic and fast paced call centre team. You would be required to take ownership and accountability for the strategic management of all dialler activities

• Grade 12
• 5 to 7 years working experience within a call centre environment, of which 2 to 3 years should be proven experience with managing operating dialler systems in an inbound and outbound environment;
• Extensive functional knowledge of outbound dialling systems and preferably Presence and Tableau Desktop technology;
• Operational experience with account segmentation, behavioural risk scoring and calling strategies;
• Proven experience in driving performance through enhancements to dialler processes and strategies;

Interested then apply today or email your CV to recrutiment@corporateplacements.co.za

Please note only shortlisted applicants will be contacted. Should you not receive communication from us within two weeks of submission, then unfortunately your application has been unsuccessful.  We will store your details on our database for any other suitable positions. Should you not wish us to keep your details for future opportunities please advise us in writing and your application will be deleted from our records