Dialler Manager

Dialler Manager – Cape Town

Job Description

Our client in the retail industry is looking for a hands-on self-starter with solid experience operating dialler systems to join their dynamic and fast paced call centre team. You will be required to take ownership and accountability for the strategic management of all dialler activities, as well as constantly and passionately pursue initiatives, processes and solutions which will further enhance and optimize the call centre environment.

Grade 12

5 to 7 years working experience within a call centre environment, of which 2 or 3 years should be proven experience with managing operation dialler systems in an inbound and outbound environment

Extensive functional knowledge of outbound dialling systems and preferably Presence ad Tableau Desktop technology

Operational experience with account segmentation, behavioral risk scoring and calling strategies

Proven experience in driving performance through enhancements to dialler processes and strategies

If you have strong analytical skills and the ability to demonstrate conceptual thinking and meet the above requirements, then apply today or email your CV to recruitment@corporateplacements.co.za

Please note only shortlisted applicants will be contacted. Should you not receive communication from us within two weeks of submission, then unfortunately your application has been unsuccessful.  We will store your details on our database for any other suitable positions. Should you not wish us to keep your details for future opportunities please advise us in writing and your application will be deleted from our records.