Customer Experience Manager

Cape Town

Customer Experience Manager  – Cape Town

Job Description

Our client is looking for a customer-centric person with strong B2C experience to play a part in this major marketing transformation. If you have omnichannel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy then the position is for you.

  • Bachelor’s Degree in Marketing or related field required
  • 8 years of proven working experience specifically in Customer Service Centre management & Commercial management
  • Demonstrated experience developing and/or handling multi-touch / omnichannel / online to-offline campaigns
  • Work experience in a consumer-facing organization, preferably FMCG or another global brand is essential
  • Experience building and leading a team to support a capability or practice
  • Experience marketing restricted products a definite plus
  • Solid experience in collecting and acting upon consumer feedback within own channel:
  • Reporting including Consumer Feedback Collection & Consolidation
  • Consumer Experience Management
  • Solid experience in handling relationships with Third Party Partner Management