Customer Experience Manager
Cape TownCustomer Experience Manager – Cape Town
Job Description
Our client is looking for a customer-centric person with strong B2C experience to play a part in this major marketing transformation. If you have omnichannel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy then the position is for you.
- Bachelor’s Degree in Marketing or related field required
- 8 years of proven working experience specifically in Customer Service Centre management & Commercial management
- Demonstrated experience developing and/or handling multi-touch / omnichannel / online to-offline campaigns
- Work experience in a consumer-facing organization, preferably FMCG or another global brand is essential
- Experience building and leading a team to support a capability or practice
- Experience marketing restricted products a definite plus
- Solid experience in collecting and acting upon consumer feedback within own channel:
- Reporting including Consumer Feedback Collection & Consolidation
- Consumer Experience Management
- Solid experience in handling relationships with Third Party Partner Management